Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Customer Service Representative in Wexford, Pennsylvania

Overview

The Customer Assistance Representative Sr (CAR Sr) in our Car Sales location, will provide a high level of customer service assisting both internal and external customers by supporting their business needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative support, in our Car Sales Dealership.

This opportunity is located at our Cranberry Township Dealership Location:

208040 Route 19

CRANBERRY, PA 16066

The schedule is 40 hours a week during our general operating hours of 9:00am-5:00pm Monday through Friday and pay for this position is $17.00 / hour.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Maintain timely vehicle maintenance records

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Some college preferred

  • Must have at least 2 years of college experience OR 2 years accumulated experience in sales, customer service, leadership or management in the last 6 years

  • Must have a valid driver's license.

  • No more than 2 moving violations or at fault accidents in the past 3 years.

  • No drug, alcohol related offense (DUI or DWI) on record in the past 5 years.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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