Enterprise Holdings Customer Service Agent - National/Alamo BDL Airport in Windsor Locks, Connecticut
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a full time Return Agent for our National and Alamo car rental brands!
Get on the fast track to a more rewarding career with Enterprise Rent A Car, National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
The Return Agent provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a Full Time opportunity at National/Alamo servicing BDL Airport, located at the following address:
180 Schoephoester Rd
Windsor Locks, CT 06096
The starting rate of pay is $16.00 per hour with a current maximum hourly rate of $20.10/hour. In addition, employees have the opportunity to earn incentive pay of up to $600 per month based on individual performance as well as an opportunity to earn annual merit increases based on performance.
Some of the benefits that we offer to our employees are the following:
Medical & Prescription Coverage
401K w/ Company Match
Flexible Spending Accounts
Health Savings Accounts
Long Term Disability
Employee Assistance Programs
Vehicle Rental & Purchase Discounts which extends to Friends & Family
Generous Paid Time Off
Paid Volunteer Day
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties assigned.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Minimum of 6 months experience handling customer service functions.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must have a valid unrestricted drivers license for at least 1 year
Must be able to work outdoors, in a covered parking garage, with long periods of standing
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must be willing to accept the starting pay of $16.00/hr, as well as monthly performance incentive bonuses
Apart from religious observation, m ust be able to work up to 40 hours a week - including weekends
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.